CONCURRENT SESSIONS

Service Roundtable (Service delegates only)

Developing High Performance Relationships

Presenters: Hugues Gibeault,CEO and co-founder of Optimé 

 About This Session: Strong relationships are at the heart of every successful organization. Collaborative, mutually beneficial interactions with internal and external stakeholders are critical for success. This workshop will enable participants to develop outstanding relationships with customers, colleagues and others to achieve unprecedented, sustained levels of customer loyalty and profitability for your organization. Participants will:

·         Learn and apply proven, highly practical techniques to build interpersonal communication skills

·         Develop a new understanding of how to add value to internal and external relationships in your organization

·         Identify and apply exemplary practices and superior experiences in relationship building

·         Learn to understand, respect and appreciate individual diversity